Customer Service Representative (Night Shift) - Onsite in Bali

Join Intelegencia, a leading provider of customer service solutions, as a Customer Service Representative (Night Shift) in the vibrant and culturally rich island of Bali! This onsite role offers a unique opportunity to work in a dynamic environment while enjoying the island's beauty and culture. As part of our dedicated team, you'll handle customer inquiries, resolve issues, and ensure a high level of satisfaction for our clients. Intelegencia is committed to fostering a positive work culture, and this role is perfect for those looking to make a difference in the customer service industry.

In this role, you'll be responsible for providing excellent customer service during night shifts, using tools like Zendesk and Salesforce to manage and track customer interactions. You'll work closely with our team to ensure that our clients receive the best possible support. Intelegencia is proud of its diverse and inclusive workplace, and we encourage applications from all qualified candidates.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service during night shifts, ensuring a high level of satisfaction for our clients.
• Use Zendesk and Salesforce to manage and track customer interactions.
• Handle customer inquiries and resolve issues efficiently and effectively.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the team to improve customer service processes and procedures.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in team meetings and training sessions to stay updated on the latest customer service trends and best practices.
• Promote a positive and inclusive work environment, fostering a culture of respect and teamwork.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Strong communication and interpersonal skills.
• Proficiency in using Zendesk and Salesforce.
• Familiarity with customer service best practices and industry standards.
• Ability to work during night shifts, including weekends and holidays if necessary.
• Willingness to travel and work in a dynamic and culturally rich environment.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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